If you flew domestically, your originating airport would be the first airport at which you began your trip. If your trip began internationally, your originating airport would be at the first U.S. airport your flight arrived. If your flight did not originate at San Francisco International Airport (SFO), you should file a claim with the TSA. For more information, please visit the TSA website at www.tsa.gov.

It is Covenant Aviation Security’s policy to perform proper investigations, determine our responsibility, and take appropriate action for each claim. CAS does not pay for:

• Losses that occur when CAS adheres to TSA screening procedures or FAA Hazardous Materials regulations;
• Damage or losses that occur when CAS did not physically handle or search your baggage;
• Damage or losses that occur when CAS personnel are not involved;
• Damage or losses that occur due to the overall nature of aviation operations;
• Damage to fragile items that are not properly packed;
• External damage to luggage;
• Damage to baggage locks that are not TSA recognized. For more information on TSA-recognized locks, please vist the TSA website at www.tsa.gov.

CAS will accept claims from passengers in California or South Dakota no later than three years past the date of loss.

The TSA Claims Management Office in Arlington, Virginia, will forward your claim to CAS; however, you may also submit your signed claim form and documentation directly to CAS by mail or fax:

Covenant Aviation Security
1350 Old Bayshore Highway, Suite 540
Burlingame, CA 94010
Fax: 630-633-2606

CAS will send you a letter acknowledging receipt of your claim form and claim documentation. If additional information is needed to evaluate your claim, the letter will indicate what documentation is necessary. CAS will then investigate and evaluate your claim and notify you of its decision in writing.

CAS will accept claims from passengers for the period of time established by state law governing each CAS airport. In both California and South Dakota, it is three years from the date of damage or loss.

Upon receipt of a signed and completed claim form, CAS will send you a letter acknowledging receipt of your claim form and claim documentation. Normally, a written decision letter will be sent to you within sixty (60) days.

Yes, if your claim is denied and you have additional information that CAS did not previousily have available, please submit an appeal in writing, along with the additional documentation to:

Covenant Aviation Security
1350 Old Bayshore Highway, Suite 540
Burlingame, CA 94010

You can email us at claims@covenantsecurity.com or call us at 800-764-8050 (outside of the U.S. dial 650-581-4109) Monday - Friday 8:00 AM - 4:00 PM (Pacific Standard Time).

1. Download the CAS Damaged and Missing Item(s) Claim Form.
2. Please read the instructions and notices on the second page.
3. Complete and sign the Claim Form (claims without a signature will not be processed).
4. Mail the Claim Form and supporting documentation to:
   
   Covenant Aviation Security
   Attn.: Claims Department
   1350 Old Bayshore Highway, Suite 540
   Burlingame, CA 94010
   
   Or Fax to: (630) 633-2606

Click here to download a PDF version.
(note: if you have Adobe Professional you can fill out the form online and then mail it or fax it to CAS)

Click here to download a Microsoft Word version that will also work in Word Perfect.
(note: you can fill out the form online and then mail it or fax it to CAS)

1. Download the CAS Personal Injury and Wrongful Death Claim Form.
2. Please read the instructions and notices on the second page.
3. Complete and sign the Claim Form (claims without a signature will not be processed).
4. Mail the Claim Form and supporting documentation to:
   
   Covenant Aviation Security
   Attn.: Claims Department
   1350 Old Bayshore Highway, Suite 540
   Burlingame, CA 94010
   
   Or Fax to: (630) 633-2606

Click here to download a PDF version.
(note: if you have Adobe Professional you can fill out the form online and then mail it or fax it to CAS)

Click here to download a Microsoft Word version that will also work in Word Perfect.
(note: you can fill out the form online and then mail it or fax it to CAS)